If you have withdrawn funds and gone through the withdrawal process correctly and not yet been credited, please check the below:

  • The Bitcoin (BTC) address inserted is correct. 
  • Allowed a minimum of 3 hours since your withdrawal has been processed. 
  • Monitored your transaction by pasting the BTC address to the following website:  www.blockchain.com website. Make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH).