Have you encountered the below error messages on MetaTrader? 

> Invalid account

> Unauthorized
> Authorization failed

If so, this means that either you have inputted the incorrect password or selected an invalid server.

Please ensure you select:

MetaTrader4 Users

Live accounts: mt4.vitalmarkets.com / Vital Markets-Live 

Demo accounts: demo.vitalmarkets.com / Vital Markets-Demo

MetaTrader5 Users

Live accounts: mt5.vitalmarkets.com / Vital Markets-Live 

Demo accounts: demo.vitalmarkets.com / Vital Markets-Demo

There are two solutions for server issues:

Type manually the following server name in the popped-up login window:

>mt4.vitalmarkets.com - for Live MT4 account

>mt5.vitalmarkets.com - for Live MT5 account

>demo.vitalmarkets.com - for Demo account

You can scan servers by following the steps below:

>click on the green plus icon

>type manually our company name: Vital Markets Group LTD

>click the Scan button

If the server selection is not the issue, please try resetting your MetaTrader password - Click here.