• Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail.
  
• You would need to mark our e-mails as "safe" in your e-mail provider's settings.
• This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail. 

Let's go through the process: 

> Access your Gmail account.

> Select your Spam folder.

> Right-click on our e-mail.

> Select Not spam.