• Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail.
  • You would need to mark our e-mails as "safe" in your e-mail provider's settings.
  • This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail. 

Let's go through the process: 

> Access your Outlook/Hotmail account.

> Click on your Junk Email folder.

> Right-click on our e-mail. 

>  Select Security options.

> Select Mark as not junk.