Getting Started > General Queries

Vital Markets - What Is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an authentication method in which a user may obtain access to their account after providing a code received by SMS or fro...
Wed, 5 May, 2021 at 5:54 PM
Vital Markets - What Age is Required To Create an Account?
To create an account and become a client with Vital Markets, you must be 18 years old or over on the day of registration.  Any accounts created as ...
Wed, 5 May, 2021 at 5:47 PM
Vital Markets - Didn’t Receive The Account Verification Email?
If you have not received your verification email, you are able to request a new email. Access the login screen by clicking here.  > Click/tap on...
Wed, 1 Sep, 2021 at 3:03 PM
Vital Markets - Where are our Offices Located?
Our offices can be found in the Commonwealth of Dominica. Our address is: Vital Markets Group Ltd. 8, Copthall, Roseau Valley, 00152, Commonwealth of ...
Fri, 7 May, 2021 at 4:39 PM
Vital Markets - Identity Documents Accepted for KYC Verification
We are able to accept the following Proof of Identity (POI) documents for identity verification: > Passport > Drivers License > Residence Docume...
Fri, 6 Aug, 2021 at 8:04 AM
Vital Markets - Are We Regulated?
We have investigated various different regulatory jurisdictions to ensure protection for all our clients, however, the process of finding a suitable re...
Fri, 7 May, 2021 at 4:22 PM
Vital Markets - Where Can I Find Help?
We are always available to help our Traders whenever our assistance is required. Our Support Team is available 24/7 via: > Live Chat - Accessible ...
Tue, 11 May, 2021 at 2:27 PM
Vital Markets - Restricted Countries
We restrict and reserve the right to restrict future access to all or some parts of the Website and/or Services in respect of certain jurisdictions. Th...
Fri, 1 Oct, 2021 at 11:18 AM
Vital Markets - How to Update Marketing Preferences
We will often send any Marketing offers or updates regarding our platform via email. If you would not like to receive this content from us you will nee...
Wed, 1 Sep, 2021 at 3:07 PM