Getting Started > General Queries

Vital Markets - What Is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an authentication method in which a user may obtain access to their account after providing a code received by SMS, Email...
Thu, 30 Mar, 2023 at 8:47 AM
Vital Markets - What Age is Required To Create an Account?
To create an account and become a client with Vital Markets, you must be 18 years old or over on the day of registration.  Any accounts created as ...
Wed, 5 May, 2021 at 5:47 PM
Vital Markets - Didn’t Receive The Account Verification Email?
If you have not received your verification email, you are able to request a new email. Access the login screen by clicking here.  > Click/tap on...
Wed, 1 Sep, 2021 at 3:03 PM
Vital Markets - Where are our Offices Located?
Our offices can be found in the Commonwealth of Dominica. Our address is: Vital Markets Group Ltd. 8, Copthall, Roseau Valley, 00152, Commonwealth of ...
Fri, 7 May, 2021 at 4:39 PM
Vital Markets - ID Documents Accepted for Identity Verification
Identity verification is mandatory on Vital Markets. If you do not wish to complete this process, you will have limited access to the platform which means...
Thu, 9 Mar, 2023 at 12:14 PM
Vital Markets - List Of Acceptable Proof Of Address (POA) Documents For Identity Verification
Address Verification - Proof of Address (POA) For address verification, we primarily look to receive ONE of the following documents; Bank Statement (I...
Thu, 2 Mar, 2023 at 5:57 PM
Vital Markets - Where Can I Find Help?
We are always available to help our Traders whenever our assistance is required. Our Support Team is available 24/7 via: > Live Chat - Accessible ...
Tue, 11 May, 2021 at 2:27 PM
Vital Markets - Restricted Countries
We restrict and reserve the right to restrict future access to all or some parts of the Website and/or Services in respect of certain jurisdictions. Th...
Thu, 18 May, 2023 at 11:08 AM
Vital Markets - How to Update Marketing Preferences
We will often send any Marketing offers or updates regarding our platform via email. If you would not like to receive this content from us you will nee...
Wed, 1 Sep, 2021 at 3:07 PM
Vital Markets - How Can I take a Screenshot?
If you would like to contact us regarding a query that you might have, we may ask you to provide us with a screenshot for further clarification. The gu...
Fri, 7 Jan, 2022 at 11:27 AM