My Account > General Queries

Vital Markets - Where Is My Support Pin?
If one of our team asks for your 6-digit support pin before assisting you with a query, simply access your account and your support pin is available on...
Fri, 7 May, 2021 at 6:19 PM
Vital Markets - How To Verify My Phone Number
Verifying your phone number is an important step to activating your 2 Factor Authentication. When you are entering your phone number, you need to ensure ...
Wed, 5 May, 2021 at 5:57 PM
Vital Markets - Why Is My Phone Number Not Being Accepted?
If your phone number is not being accepted, ensure that you are using the international format, with no spaces or extra characters. Your number should ...
Wed, 5 May, 2021 at 5:33 PM
Vital Markets - Where Do I Upload Additional Documents?
Let's go through the process: > If you have been requested to submit an additional document, you may do so from the Documents shortcut on the t...
Fri, 7 May, 2021 at 5:33 PM
Vital Markets - How Long Does Account Approval Take?
Our goal is to verify accounts as soon as possible. In intensive periods, it may take up to 24 hours for approval. If your account has exceeded 24 ...
Fri, 7 May, 2021 at 6:19 PM
Vital Markets - How To Change The Leverage On My Live Account
Your account's leverage may be changed at any time to one of our available options. Please close any open trades before changing your leverage. If ...
Fri, 7 May, 2021 at 5:16 PM
Vital Markets - How Do I Transfer My Funds To my Trading Account?
Let's go through the process:  > On the top right-hand side of your account, you will find a tab called Transfer. Click/tap on this tab to...
Fri, 7 May, 2021 at 5:06 PM
Vital Markets - How Can I Remove a Live Account from My Account?
Before removing a Live Account, ensure all your trades are closed. You will also not be able to remove an account with a negative balance until the acc...
Tue, 11 May, 2021 at 2:41 PM
Vital Markets - How do I Change My Personal Details on My Account
For security reasons, we have prohibited clients to make amendments to their personal details. If a change is needed, our support team is available for ...
Fri, 7 May, 2021 at 5:00 PM
Vital Markets - Types of Internal Transfers
On your account, you are able to do three different types of Internal Transfers. For guidance on the below, please click on it's respective link: &g...
Thu, 13 May, 2021 at 4:35 PM