If one of our team asks for your 6-digit support pin before assisting you with a query, simply access your account and your support pin is available by...

Verifying your phone number is an important step to activating your 2 Factor Authentication. When you are entering your phone number, you need to ensure ...

If your phone number is not being accepted, ensure that you are using the international format, with no spaces or extra characters. Your number should ...

Let's go through the process: > If you have been requested to submit an additional document, you may do so from the Documents shortcut on your a...

Our goal is to verify accounts as soon as possible. In intensive periods, it may take up to 24 hours for approval. If your account has exceeded 24 ...

Your account's leverage may be changed at any time to one of our available options. Please close any open trades before changing your leverage. If t...

Let's go through the process:  > On the top right-hand side of your account, you will find a tab called Transfer Money. Navigate to this ta...

Before removing a Live Account, ensure all your trades are closed. You will also not be able to remove an account with a negative balance until the acc...

For security reasons, we have prohibited clients to make amendments to their personal details. If a change is needed, our support team is available for ...

On your account, you are able to do three different types of Internal Transfers. For guidance on the below, please click on it's respective link: >...