If one of our team asks for your 6-digit support pin before assisting you with a query, simply access your account and your support pin is available by...
Wed, 1 Sep, 2021 at 2:33 PM
Verifying your phone number is an important step to activating your 2 Factor Authentication. When you are entering your phone number, you need to ensure ...
Wed, 1 Sep, 2021 at 2:48 PM
If your phone number is not being accepted, ensure that you are using the international format, with no spaces or extra characters. Your number should ...
Wed, 1 Sep, 2021 at 2:50 PM
Let's go through the process: > If you have been requested to submit an additional document, you may do so from the Documents shortcut on your ...
Wed, 1 Sep, 2021 at 2:52 PM
Our goal is to verify accounts as soon as possible. In intensive periods, it may take up to 24 hours for approval. If your account has exceeded 24 ...
Fri, 7 May, 2021 at 6:19 PM
Your account's leverage may be changed at any time to one of our available options. Please close any open trades before changing your leverage. If ...
Wed, 1 Sep, 2021 at 2:53 PM
Let's go through the process: > On the top right-hand side of your account, you will find a tab called Transfer Money. Navigate to this t...
Wed, 1 Sep, 2021 at 2:54 PM
Before removing a Live Account, ensure all your trades are closed. You will also not be able to remove an account with a negative balance until the acc...
Wed, 1 Sep, 2021 at 2:59 PM
For security reasons, we have prohibited clients to make amendments to their personal details. If a change is needed, our support team is available for ...
Fri, 7 May, 2021 at 5:00 PM
On your account, you are able to do three different types of Internal Transfers. For guidance on the below, please click on it's respective link: &g...
Thu, 13 May, 2021 at 4:35 PM